Privacy Policy

Last updated: 29 April 2026

1. Introduction

This Privacy Policy explains how Gas Detectors NZ (“we”, “us”, or “our”) collects, uses, stores, and discloses personal information about you when you use our website www.gasdetectors.co.nz and any related services.

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 2020 (New Zealand) and the 13 Information Privacy Principles (IPPs) it contains.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. What Personal Information We Collect

Information you provide directly

• Name, email address, phone number, and postal address
• Company or organisation name
• Payment and billing information
• Communications you send us (enquiries, feedback, support requests)
• Any other information you voluntarily provide

Information collected automatically

• IP address and device identifiers
• Browser type and version
• Pages visited, time spent, and referring URLs
• Cookies and similar tracking technologies
• General location data based on IP address

3. How We Collect Personal Information

We collect personal information:

• Directly from you when you fill in forms, request a quote, make a purchase, or contact us
• Automatically through your use of our website via cookies and analytics tools
• From third parties such as payment processors or publicly available sources, where permitted by law

We will only collect personal information by lawful means and not in an unreasonably intrusive way.

4. Why We Collect and Use Your Personal Information

We collect and use your personal information for the following purposes:

• To provide and manage our products and services
• To process transactions and send related information (receipts, order confirmations)
• To respond to your enquiries and provide customer and technical support
• To send you marketing and promotional communications (where you have consented)
• To improve our website, services, and user experience
• To comply with legal and regulatory obligations
• To prevent fraud and ensure the security of our systems

We will not use your personal information for any purpose incompatible with the purpose for which it was collected, unless you have consented or we are required to by law.

5. Sharing Your Personal Information

We do not sell your personal information. We may share your information with:

Service providers

We engage trusted third-party service providers to perform functions on our behalf, including website hosting, payment processing, email delivery, and analytics. These providers only access your information to perform specific tasks and are obligated to keep it confidential.

Legal and regulatory requirements

We may disclose your information if required to do so by law, court order, or to respond to lawful requests from public authorities such as law enforcement.

Business transfers

If we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

With your consent

We may share your information with third parties for other purposes with your explicit consent.

6. Overseas Disclosure

Some of our third-party service providers may be located overseas (for example, cloud hosting or analytics providers based in Australia, the United States, or the European Union). By using our website, you acknowledge that your personal information may be transferred to, stored, or processed in a country outside New Zealand.

Before disclosing personal information to an overseas party, we take reasonable steps to ensure that the overseas recipient is subject to privacy laws or contractual obligations that provide comparable safeguards to those required under New Zealand law.

7. Cookies and Tracking Technologies

Our website uses cookies, small text files stored on your device, to enhance your experience and gather usage data. We use:

• Essential cookies: required for the website to function properly
• Analytics cookies: to understand how visitors use our site (e.g. Google Analytics)
• Marketing cookies: to deliver relevant advertising (only with your consent)

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

8. Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, disclosure, alteration, or destruction. These measures include:

• SSL encryption for data transmission
• Password-protected systems with access controls
• Regular security reviews and updates

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

9. How Long We Retain Your Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer required, we will take reasonable steps to delete or de-identify it securely. For example:

• Customer account information: retained while your account is active and for a reasonable period thereafter
• Transaction records: retained for up to 7 years to meet our legal and tax obligations
• Marketing preferences: retained until you unsubscribe or request deletion

10. Your Rights

Under the Privacy Act 2020, you have the right to:

• Request access to the personal information we hold about you (Information Privacy Principle 6)
• Request correction of your personal information if it is inaccurate, incomplete, or misleading (Information Privacy Principle 7)
• Withdraw consent to the use of your information for marketing purposes at any time
• Lodge a complaint with us or with the Office of the Privacy Commissioner if you believe your privacy rights have been breached

To exercise any of these rights, please contact us using the details below. We will respond to your request within 20 working days, as required by law.

11. Complaints

If you have a concern about how we have handled your personal information, please contact us in the first instance. We will investigate and respond to your complaint promptly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Privacy Commissioner:

• Website: www.privacy.org.nz
• Phone: 0800 803 909
• Post: PO Box 10094, The Terrace, Wellington 6143

12. Links to Other Websites

Our website may contain links to third-party websites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of other websites and encourage you to read their privacy policies.

13. Children’s Privacy

Our website is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised “Last updated” date. We encourage you to review this policy periodically.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Gas Detectors NZ
57G McLaughlins Rd, Wiri, Auckland 2104
New Zealand
Email: gas@entec.co.nz
Phone: +64 6 758-3030
Website: www.gasdetectors.co.nz

This policy is compliant with the New Zealand Privacy Act 2020.